Soulful Solutions Studio Privacy Policy

Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, business name, and any other information you voluntarily provide when you sign up for our courses, newsletters, or contact us through our website.  

• Payment Information: We collect payment details necessary to process your transactions, such as credit card information or PayPal details. We use secure third-party payment processors and do not store your full payment information on our servers.

• Usage Data: We may collect information about how you interact with our website, such as the pages you visit, the links you click, and the time you spend on each page. This helps us understand how our website is used and improve your experience.  

• Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences. This allows us to personalise your experience and provide relevant content and advertisements.  

 

How We Use Your Information

We may use your information for the following purposes:

• To Provide and Improve Our Services: We use your information to deliver our online courses, respond to your inquiries, and improve our website and services.  

• To Communicate with You: We may send you emails about your course enrollment, updates, promotions, and other relevant information. You can opt out of these communications at any time.

• To Personalise Your Experience: We may use your information to personalise your experience on our website and provide you with content and recommendations that are relevant to your interests.

• To Process Payments: We use your payment information to process your transactions securely.

• To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.

 

How We Share Your Information

We may share your information with the following third parties:  

• Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, send emails, and provide other essential services. These providers are contractually obligated to protect your information and only use it for the purposes we specify.  

• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or subpoena.  

 

Your Choices

You have the following choices regarding your information:

• Access and Update: You can access and update your personal information by logging into your account or contacting us directly.  

• Opt-Out: You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of any email.

• Cookies: You can manage your cookie preferences through your browser settings.

 

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.  

 

Online Course Refund and Cancellation Policy

Understanding Your Commitment

When you enroll in a payment plan for the "Discovering Your Soul Brand" and/or "Marketing Your Soul Brand" courses, you are making a commitment to complete the course and fulfill all payment obligations. Please note that the course is self-paced, and you will have immediate access to all course materials upon enrollment.

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Cancellation and Refunds

• General Policy: Due to the immediate access to course materials upon enrollment, we do not offer refunds once payment has been processed, whether it's a single payment or the first installment of a payment plan.

• Exceptions: In exceptional circumstances, we may consider a partial refund or alternative arrangements. These situations include, but are not limited to:

  • Serious illness or injury: If you are unable to complete the course due to a serious medical condition, we will consider a partial refund upon receipt of appropriate documentation.

  • Other unforeseen circumstances: If you experience a significant life event that prevents you from continuing the course, please contact us to discuss your options.

 

How to Request an Online Course Cancellation or Refund

To request a cancellation or discuss a potential refund due to exceptional circumstances, please email us at deanne@soulfulsolutionsstudio.com.au with your full name and order number. We will review your request and respond within three (3) business days. Please Note:

• Refunds, if granted, will be processed using the original payment method.

• It may take several business days for the refund to appear in your account.

 

We encourage you to carefully consider your commitment before enrolling in a payment plan. If you have any questions about this policy, please contact us before making a purchase. By enrolling in a payment plan, you acknowledge that you have read and understood this Refund/Cancellation Policy.

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Digital Product Policy

We're delighted to provide you with valuable digital resources to support your soulful business journey. Please review our Digital Product Policy before completing your purchase:

1. Product Delivery: Upon purchase, you will receive immediate access to your digital product(s). A download link will be sent to the email address you provide during checkout. You are responsible for downloading the product(s) within a reasonable timeframe, as download links may expire.
2.  Licensing and Usage: Our digital products are licensed for personal use only. You may not share, resell, distribute, or reproduce them in any way without our express written permission. You may use the templates and resources within the products for your own business or for clients, but you may not claim them as your own or sell them as standalone products.
3. Refunds: Due to the nature of digital products, we generally do not offer refunds. However, we may consider exceptions in cases of technical issues or errors with the product itself. Please contact us at deanne@soulfulsolutionstudio.com.au if you encounter any problems with your purchase.
4. Intellectual Property: All content within our digital products, including text, images, designs, and templates, is protected by copyright and intellectual property laws. You may not use our content for any commercial purposes without our explicit consent. 
5. Support: While we strive to provide comprehensive and valuable resources, we do not offer personalised support for individual lessons or template bundles. However, we encourage you to join our Soulful Connections community to connect with other soulpreneurs, share your experiences, and ask questions.
6. Disclaimer: The information provided in our digital products is for educational and informational purposes only. It is not intended as a substitute for professional advice. We are not responsible for any results or outcomes related to the use of our products.
7.  Updates and Changes: We reserve the right to update or modify this Digital Product Policy at any time. Any changes will be posted on our website.

By completing your purchase, you acknowledge that you have read, understood, and agree to the terms of this Digital Product Policy.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.  

 

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at deanne@soulfulsolutionstudio.com.au.  

Last Updated: September 30, 2024